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Return Policy

  1. You should keep the original copy of the invoice for refund or exchanging any product.
  2. The merchandise must be returned in a new and original condition, in original cartons with the original packing, accessories, warranty, invoice, instructions and users Manual.
  3. Most merchandise may be return or exchange during 14 days only if does not meet the customer requirements. 
  4. In case of any defect in the product within 90 days starting from the invoice date ,customer should check the after sales service department to take the fixing or exchanging decision.
  5. cables, Opened or unsealed items, cleaning products, ‘ life wise’’ products , digital cameras, electronics parts, Batteries, are not refundable and cannot be exchanged.
  6. The audio equipments (amplifiers / speakers …etc) are not refundable except in case of manufacture defect & according to the after sales service check decision.
  7. The third party items guaranteed by the product supplier which is written down on the warranty card inside the product package.
  8.  We accept maintenance for all Bluebox products at after sales service center 428 king Faisal street Giza, .
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